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The Minimalist Approach to Content Governance – Retire Phase

Good news - the Retire Phase is actually more fun than the Manage Phase. During the Retire Phase our content management team should not have to track down content creators if the Request Phase of this...

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6 Best Practices for Enterprise 2.0 Implementations

In the February installment of Oracle’s Enterprise 2.0 Newsletter I had an opportunity to share a series of tips around addressing business issues, management costs and deployment strategies for the...

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Portal Content Personalization

To make the most effective use of a portal and content management platform, personalization is a critical component of delivering the most value to end users. Regardless of what type of constituents...

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Elevating Customer Experience through Enterprise Social Networking

I am not sure about most people, but I really dislike automated call center routing systems. They are impersonal and convey a sense that the company I am dealing with does not see the value of...

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For an Effective Intranet: Throw Out the Corporate Home Page

Relevancy is value. In a world where projects are justified through ROI analysis it is odd that most of today’s corporate intranet “Home Pages” consistently supply users with an exceptionally high...

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You Don’t Want Facebook for the Enterprise

Facebook has no place in the enterprise. As enterprise social technologies first arrived in the workplace they needed a way to express what they did. At that time the most direct analogy was to exclaim...

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Conquering Enterprise Information Overload with E2.0

We generate massive amounts of content within our organizations. The pace of this production will only continue to increase – forcing us to devote huge amounts of time searching, cataloging and saving...

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Enterprise 2.0 Interactivity Spectrum – Portal, Content or Both?

“Should we use a portal or content management system to launch our x, y or z project?” is one of the most common questions heard from from organizations embarking on Enterprise 2.0 projects. It is a...

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Be an Effective E2.0 Architect – Know your Inhabitants

A friend of mine is an architect who designs homes.  His design process begins by gaining an understand of the daily activities of the inhabitants.  From the characteristics and activities he is able...

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Search Usability Part II – Why Search and Tasty are Similar

Much like "tasty", search is a term that broadly describes the act or capability to locate information. Much like tasty, it can be fulfilled through a variety of means. Some people enjoy steak, others...

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